extractor problem fixed

Recent Hellcat .380 Customer Service Testimonial

Best Customer Service Ever

"Best Customer Service Ever" - Johnny

At I.O., Inc., we pride ourselves on manufacturing the highest quality firearms right here in America. We also proudly stand behind every product we make. Recently, we had the opportunity to help one of our customers, named Johnny, who had a problem with a particular Hellcat .380. Johnny was kind enough to let us share his comments with you here:

“First off I bought the Hellcat because I liked the the look and feel of the pistol and it was made in my home state of North Carolina. I had a problem with a broken extractor, sent it back to I.O.INC on a Sunday and got it back on Wednesday 4 days later.

Received an email from Uli Wiegand stating they stand behind their product and I.O.INC would take care of my problem.

A 4 day turn around is without a doubt THE BEST CUSTOMER SERVICE I have ever seen from any company!

I have put 50 rounds thru the Hellcat without a problem with one! I love this little pocket pistol, fun to shoot and a great all day carry pistol. I would and have recommend the Hellcat and I.O.INC to everyone who is looking for a good pistol and a company that stands behind their product with the best customer service ever! Also would like to thank Jason Dover, an engineer from I.O.INC that called me to talk to me about my broken extractor.

Uli thank you and pleased feel free to put any of this on your website and to tell your people I said thank you for their help and services.”

— Johnny

If You Ever Have a Problem, Just Contact Us

If you ever have a problem with an I.O., Inc. Hellcat 380, please contact us, so that we can address it immediately. To contact I.O., Inc., you should click here. Also, you can always email the President, Uli Wiegand, directly through his personal contact page at Contact Uli.